NapsGear issue resolved crashed gear and resolution in process

[NeuroRN]

A little while back, I got some crashed gear from naps. After their customer service told me to reheat it, and we went back and forth for almost 10 days. They finally made it right. I got my replacement list today… was supposed to be 6 mast Prop. Replacing the mast prop that was crashed and avoiding the whole batch.

They sent me test Prop. This issue is no longer resolved. Naps has been a pain in the ass to deal with in this whole ordeal.

@jasonhill800. I emailed you.

 

[NeuroRN]

Crashed touchdown from naps NOT resolved by NapsGear Sponsor - NapsGear

[image] Received a pack from naps today. On the left is a clear vial. Middle is slightly hazy. Right is totally hazy and completely crashed. I reached out to support and they told me to heat up the crashed vial to uncrystalize it. I don’t know about y’all, but I expect gear in working order from a sponsor. Crashed gear is unacceptable, and they seem to think oh whoops, it crashed. My bad. Another sponsor bites the dust for me. Bye naps.

 

[Bigmurph6]

Crashed touchdown from naps NOT resolved by NapsGear Sponsor - NapsGear

[image] Received a pack from naps today. On the left is a clear vial. Middle is slightly hazy. Right is totally hazy and completely crashed. I reached out to support and they told me to heat up the crashed vial to uncrystalize it. I don’t know about y’all, but I expect gear in working order from a sponsor. Crashed gear is unacceptable, and they seem to think oh whoops, it crashed. My bad. Another sponsor bites the dust for me. Bye naps.

This is very disappointing SMH I tried to help you @jasonhill800

 

[NeuroRN]

It is fucking infuriating is what it is.

 

[Bigmurph6]

I can only imagine your frustration especially after everything that happened this was supposed to be solved and they fucked you again

 

[NeuroRN]

I’ll keep everyone posted once I hear from them.

 

[JB_rD81]

That sucks man!

 

[NeuroRN]

It does. 27 days and they still can’t get it right.

 

[Kad1]

Hopefully @jasonhill800 will get involved

 

[Symarip85]

I’m actually on the verge of pulling the trigger with Naps for the first time this weekend. They have Bayer Proviron that I think is worth while. Are they generally pretty solid? Is this an isolated issue in an otherwise good sponsor?

 

[NeuroRN]

I’ve had a horrible experience. I will never be dealing with them again. Make your own judgment call.

 

[Symarip85]

I just wish the place I currently use would get their stock refilled so I can just one stop shop. I’ll take your advice and talk to the rep. Thanks

 

[NeuroRN]

Send that rep an email. Try not to mention other sponsors in a dedicated category. It happens, we just try to be respectful!

 

[PNWmuscle]

This is a big bummer, hopefully they go way above and beyond now to make it right with you.

 

[NeuroRN]

Ha. I’m not holding my breathe. But that would be the correct thing to do. After a month.

 

[PNWmuscle]

Yeah no kidding. I’m still hopeful for you

 

[NeuroRN]

Thanks buddy

 

[JLee]

Thanks for the update and sorry to hear they fucked it up… again.

 

[NeuroRN]

It is what it is at this point. My expectations are low. Thank you though!

 

[NeuroRN]

@jasonhill800 responded notifying me that he was sorry for the inconvenience, he would let customer support know, and his boss.

So now we wait. Again. For longer. For something that should have been fixed the first time in under 5 minutes.